BrightBooks uses DawnWing, a trusted courier company, to deliver your study material. Our courier needs a physical address and someone who can sign for your order (if not you) during office hours. Material cannot be sent to a postal address.

 

You may collect your material from our dispatch office in Cape Town. In this case, BrightBooks staff will let you know when your study material is ready for collection.

 

Your study material is sent within 24-48 hours after we’ve confirmed your payment.

 

Study material will be couriered once the last item included in the booking is available for dispatch. Early courier of in-stock material will occur at the sole discretion of BrightBooks. In all cases, BrightBooks endeavours to give you the most up-to-date study material available as soon as possible. This may cause delays when BrightBooks is waiting for updated material to be received from suppliers. Please familiarise yourself with the study material availability before making a payment.

 

You may collect your material from a 3rd party collection site as indicated on your invoice. This 3rd party will let you know when your study material is ready for collection.  

 

BrightBooks’ free shipping policy is only available on original orders for dispatch within South Africa.

 

It does not apply to any changes to your order once the initial material has been couriered. Should the change to your order allow for subjects to be swapped, you will be responsible for delivering the original material to the BrightBooks Head Office in Cape Town. You will incur an extra postage fee which will need to be paid in full, before the additional material will be dispatched from the Head Office.

 

Should you request delivery of material to a country outside South Africa, you will receive an additional charge for international shipping once your booking has been confirmed. Please be aware that you may be subject to import fees when collecting your material from customs in the country of delivery.